CX Insider Blog

At Connexion, our team of associates is our most valuable asset. Diversity isn't just celebrated; it makes us stronger. Expertise isn't for show; it drives innovation. Exceptional service isn't a choice; it's our commitment to you. Our CX team embodies these qualities, ensuring quick, accurate, and complete service while always going above and beyond.

Diversity

Our team thrives on diversity. From varied cultural, ethnic, religious and generational backgrounds to a wide array of life and work experiences, this diversity forms the foundation of our strength. We celebrate this array of perspectives, recognizing that it fuels creativity, innovation, and inclusivity within our workspace.

Experience

One of the standout features of our team is the wealth of experience each member brings to the table. Our associates come from diverse industries, allowing us to approach challenges with a depth of knowledge that transcends boundaries.

Expertise

In all CX departments, our associates possess decades of expertise. Their specialized skills in customer service, lighting, switchgear, procurement, project management, commodities, logistics, warehouse management, marketing, finance and more ensure exceptional solutions.

Fast, Accurate, Complete

At Connexion, we prioritize precision performance and place a premium on the efficient use of our client’s time. Our associates are dedicated to delivering fast, accurate solutions. With a 94.3% on-time delivery record and a 93.6% first-time fill rate for stock items, we excel in efficiency. For pre-ordered engineered products (DTS), our fill rate is an impressive 97.2%. Trust Connexion for prompt, precise, and reliable service.

Going the Extra Mile

What sets our team apart is not just their proficiency but also their approachability and flexibility. Our team doesn't just meet requirements; they surpass them. Going the extra mile is ingrained in our culture, whether it's accommodating a client's request or extending a helping hand to a colleague.